If You Ask Nicely: A Digital Assistant Rebuking Impolite Voice Commands

Michael Bonfert; Maximilian Spliethöver; Roman Arzaroli; Marvin Lange; Martin Hanci; Robert Porzel

doi:10.1145/3242969.3242995

If You Ask Nicely: A Digital Assistant Rebuking Impolite Voice Commands

Michael Bonfert, Maximilian Spliethöver, Roman Arzaroli, Marvin Lange, Martin Hanci, Robert Porzel

Universität Bremen

Publikation: Beitrag in Buch/Bericht/Sammelwerk/Konferenzband › Aufsatz in Konferenzband › Forschung

Abstract

Digital home assistants have an increasing influence on our everyday lives. The media now reports how children adapt the consequential, imperious language style when talking to real people. As a response to this behavior, we considered a digital assistant rebuking impolite language. We then investigated how adult users react when being rebuked by the AI. In a between-group study (N = 20), the participants were being rejected by our fictional speech assistant “Eliza” when they made impolite requests. As a result, we observed more polite behavior. Most test subjects accepted the AI's demand and said “please” significantly more often. However, many participants retrospectively denied Eliza the entitlement to politeness and criticized her attitude or refusal of service.

Originalsprache	Englisch
Titel des Sammelwerks	Proceedings of the 20th ACM International Conference on Multimodal Interaction
Herausgeber (Verlag)	Association for Computing Machinery (ACM)
Seiten	95-102
Seitenumfang	8
ISBN (elektronisch)	9781450356923
ISBN (Print)	9781450356923
DOIs	https://doi.org/10.1145/3242969.3242995
Publikationsstatus	Veröffentlicht - 2 Okt. 2018
Extern publiziert	Ja
Veranstaltung	20th ACM International Conference on Multimodal Interaction - Boulder, USA / Vereinigte Staaten Dauer: 16 Okt. 2018 → 20 Okt. 2018

Konferenz

Konferenz	20th ACM International Conference on Multimodal Interaction
Kurztitel	ICMI 18
Land/Gebiet	USA / Vereinigte Staaten
Ort	Boulder
Zeitraum	16 Okt. 2018 → 20 Okt. 2018

ASJC Scopus Sachgebiete

Mensch-Maschine-Interaktion
Maschinelles Sehen und Mustererkennung
Hardware und Architektur
Angewandte Informatik

Zugriff auf Dokument

10.1145/3242969.3242995

Andere Dateien und Links

Verknüpfung zur Publikation in Scopus

Dieses zitieren

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title = "If You Ask Nicely: A Digital Assistant Rebuking Impolite Voice Commands",

abstract = "Digital home assistants have an increasing influence on our everyday lives. The media now reports how children adapt the consequential, imperious language style when talking to real people. As a response to this behavior, we considered a digital assistant rebuking impolite language. We then investigated how adult users react when being rebuked by the AI. In a between-group study (N = 20), the participants were being rejected by our fictional speech assistant “Eliza” when they made impolite requests. As a result, we observed more polite behavior. Most test subjects accepted the AI's demand and said “please” significantly more often. However, many participants retrospectively denied Eliza the entitlement to politeness and criticized her attitude or refusal of service.",

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Bonfert, M, Spliethöver, M, Arzaroli, R, Lange, M, Hanci, M & Porzel, R 2018, If You Ask Nicely: A Digital Assistant Rebuking Impolite Voice Commands. in Proceedings of the 20th ACM International Conference on Multimodal Interaction. Association for Computing Machinery (ACM), S. 95-102, 20th ACM International Conference on Multimodal Interaction, Boulder, Colorado, USA / Vereinigte Staaten, 16 Okt. 2018. https://doi.org/10.1145/3242969.3242995

If You Ask Nicely: A Digital Assistant Rebuking Impolite Voice Commands. / Bonfert, Michael; Spliethöver, Maximilian; Arzaroli, Roman et al.
Proceedings of the 20th ACM International Conference on Multimodal Interaction. Association for Computing Machinery (ACM), 2018. S. 95-102.

Publikation: Beitrag in Buch/Bericht/Sammelwerk/Konferenzband › Aufsatz in Konferenzband › Forschung

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AU - Porzel, Robert

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AB - Digital home assistants have an increasing influence on our everyday lives. The media now reports how children adapt the consequential, imperious language style when talking to real people. As a response to this behavior, we considered a digital assistant rebuking impolite language. We then investigated how adult users react when being rebuked by the AI. In a between-group study (N = 20), the participants were being rejected by our fictional speech assistant “Eliza” when they made impolite requests. As a result, we observed more polite behavior. Most test subjects accepted the AI's demand and said “please” significantly more often. However, many participants retrospectively denied Eliza the entitlement to politeness and criticized her attitude or refusal of service.

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